Shipping

How do I track my order?

To check your order status, go to peetfolk app and click on ‘My Account'. Go to ‘Order history’ and choose the order you’d like to track.

Is my address serviceable?

To check this, enter your pin code in the “Deliver to” box on the product page.

How much time will it take to deliver to my location?

If you are located in a metro city, you should get your order within 1-3 days. If you are in a non-metro city, we’ll get you your package within 2-7 days. You can check delivery timelines for your pin code by using the “Deliver to” box on the product page.

Returns and cancellations

How do I request a return or replacement?

You can raise a return or replacement request by calling our customer support at 8142 417 890.

How long does it take to get a refund?

Depending on your bank, the amount will be credited to your account within 7 working days of placing the request with us.

What is the window of requesting a return?

You can raise a return request within 10 days from the delivery of the order. We will only be able to process return requests that are compliant with our returns and refund policy.

How do I cancel my order?

If your order status is not “In Transit” yet,

1. open customer app

2. go to profile page

3. open order page

4. you can track every step with cancel option